Refund policy

At Inkesh, we take pride in delivering the highest quality printing equipment and consumables. Our policies are designed to ensure fairness, protect the integrity of our products, and align with industry standards observed by leading brands in the commercial printing industry.

1. Printer & Equipment Sales

All printer sales are final.
Once a printer is purchased, it cannot be returned or refunded unless:

  • A defect is documented at the time of delivery or installation, and

  • Our technical team determines that the issue cannot be resolved through repair or component replacement.

In the rare event a printer is deemed irreparable upon arrival, a replacement unit will be issued. All claims must be made within 7 calendar days of delivery, with documented evidence (photos/videos) and confirmation from an authorized Inkesh technician.

Note: Installation and shipping fees are non-refundable.

2. Ink, Film, and Powder (Consumables)

All consumable sales are final to ensure product integrity and safety. However, if a product is found to be defective (e.g., sealed bottle leaks, unusable powder, damaged film):

  • We will first attempt to replace the defective item at no cost to you.

  • If a replacement is not available, we will issue a full refund for the defective item.

All defect claims must be submitted within 7 calendar days of receipt, including clear photos, batch numbers, and a description of the issue. We reserve the right to request the return of the defective product before issuing a replacement or refund.

3. No Refunds or Exchanges for Opened or Used Consumables

To maintain product safety and quality control:

  • Opened inks, partially used rolls of film, or powder bags that have been opened or tampered with are not eligible for return, unless found defective upon opening.

4. Return Shipping Costs

If a return is authorized, the customer is responsible for return shipping unless the item was damaged in transit or proven defective upon arrival.

5. Damaged Shipments

Please inspect all deliveries immediately upon receipt. If a shipment is visibly damaged, note the damage on the carrier’s delivery receipt and contact us within 48 hours with photos and documentation. Claims made after this window may not be eligible for coverage.